Popular topics

Executive Team appointments

We’re making important strategic changes in Xoserve to support the evolving needs of our customers, and the wider gas industry.

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BP24 Business Plan Final Version

We are pleased to share the final version of our Business Plan for 2024/25.

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Understanding your invoice charges

It’s now easier than ever to plan and understand your invoice charges.

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Help categories


Contribute and remain updated on the latest gas industry changes.

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Supply points and metering

Useful information relating to key processes on maintaining Supply Points.

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Invoicing and billing

Documents and material to help you plan and understand your invoicing payments.

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UK Link System

Connecting the complex systems that underpin Britain’s gas market.


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Gas Enquiry Service (GES) 

Carry out enquiries on supply meter points across the gas industry.

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Information Exchange (IX)

Our communications platform connects you to the key systems across the gas industry. 

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Gemini System

A suite of online applications for managing the transport of gas through the transmission network. 

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Contact Management Service (CMS) 

Securely raise, manage and track contacts from start to finish in one location. 

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Data Discovery Platform (DDP) 

A data visualisation tool for instantly accessing reporting information. 

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Our adapter service - designed to make the switching process easier. 

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E-learning materials 

Explore our range of online materials. We've highlighted some popular ones below. 

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Missing that spark? Join our team. 

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Support and existing requests

Please get in touch so we can help with your issue. 

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Make a complaint

If you think our service falls short of what you expect then you can make a complaint.


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