Popular topics
Executive Team appointments
We’re making important strategic changes in Xoserve to support the evolving needs of our customers, and the wider gas industry.
BP24 Business Plan Final Version
We are pleased to share the final version of our Business Plan for 2024/25.
Understanding your invoice charges
It’s now easier than ever to plan and understand your invoice charges.
Help categories
Supply points and metering
Useful information relating to key processes on maintaining Supply Points.
Invoicing and billing
Documents and material to help you plan and understand your invoicing payments.
UK Link System
Connecting the complex systems that underpin Britain’s gas market.
Gas Enquiry Service (GES)
Carry out enquiries on supply meter points across the gas industry.
Information Exchange (IX)
Our communications platform connects you to the key systems across the gas industry.
Gemini System
A suite of online applications for managing the transport of gas through the transmission network.
Contact Management Service (CMS)
Securely raise, manage and track contacts from start to finish in one location.
Data Discovery Platform (DDP)
A data visualisation tool for instantly accessing reporting information.
E-learning materials
Explore our range of online materials. We've highlighted some popular ones below.
Make a complaint
If you think our service falls short of what you expect then you can make a complaint.