Vision and strategy
Find out about our vision and strategy for simplifying the energy market.
We know the energy market can be a complex place to do business. We want to do everything we can to help gas Suppliers, Shippers and Transporters navigate the market as smoothly and efficiently as possible.
That’s why our vision is: “Simplifying the energy market through maintaining and leveraging industry assets for the benefit of all”.
We need to minimise costs for energy consumers while helping them realise the benefits of the industry assets they’ve funded.
Our strategic objectives are the pillars that will help us achieve our vision for a simplified energy market. Everything we do as an organisation is connected to these pillars.
We call this our ‘strategy house’, which is supported by a strong foundation of operating as a responsible business.
Our strategic objectives
Read about our six strategic objectives, which will collectively help us achieve our vision for simplifying the energy market.
Our ambition: Our customers trust us completely because we understand their businesses and can effectively anticipate their needs.
We think outside-in, seeking first to understand our customers and then to be understood. We have empathy for our customers’ diverse businesses and we proactively go the extra mile.
We listen carefully to feedback, so we can continuously improve our services. Through every interaction with our customers, we seek to gain their approval and satisfaction with what we do.
Our ambition: We provide a platform and data foundation for innovation that unlocks incremental value for our customers and end consumers.
We protect the integrity and security of our customers’ data and remain clear on the value of our industry data. We use data to create insight, drive operational excellence and support decision making.
We make data available to provide our customers with valuable management information, which helps them manage their businesses.
Our ambition: We’re the first choice to deliver change because we provide delivery certainty in an increasingly complex and fast-paced market.
We bring requirements to life, creating options and working with customers to understand the cost/benefit analysis. We help customers understand the risk of any change and to develop strategies to mitigate risks.
We consistently deliver effective customer solutions that are on time and provide value for money. We set a high bar for support documentation and training material. We produce management information that clearly communicates a single version of the truth.
Our ambition: We’re the service provider of choice for our customers for the delivery of processes that connect the energy market.
We maintain reliable, high-quality data management services and systems. We always deliver against contractual obligations and key performance indicators.
We continuously improve our systems, processes and data, using the latest automation and lean techniques to drive efficiencies. We protect our customers’ data and our ability to operate, by focusing on security, assurance and risk management.
Our ambition: We deliver an exceptional experience for our people so they can deliver an exceptional experience for our customers.
Our commitments include developing better people, who are motivating to work with and for. Carefully selected training programmes help them be more effective.
We share a common understanding of what good looks like. We operate in an agile way, with engagement that reaches into all levels of our business.
Our ambition: Our customers are confident that we enable them to grasp new opportunities. They recognise our excellence in managing and controlling risk.
They value us as a commercially and financially astute organisation that operates in a socially responsible way.
We ensure best value for money for our customers and for end consumers. We embrace truly independent assurance of our work and build supplier partnerships that add value sustainably over time.
We’re passionate about always ensuring the safety of our employees. Our social responsibility is important to us, and we support our people in contributing positively to the local community.