Business plan

Discover how we engage with our customers to plan our budgets and spending for the next financial year.

Page contents

    Our business planning process

    Our business planning process is designed to assess our running costs and present an investment case for us to support the needs of the industry.

    During this process, we engage with our customers at every stage for feedback on the investments we believe will deliver the greatest value.

    A 6-stage process

    The process is divided into six stages:

    1. Principles and Approach – draft
    2. Principles and Approach – final
    3. Business Plan – draft 1
    4. Business Plan – draft 2
    5. Business Plan – draft 3
    6. Business Plan – final


    Collaboration and transparency

    Our ‘Principles and Approach’ and ‘Business Plan’ documents are produced through working collaboratively and transparently with our customers.

    This enables us to effectively meet the needs of the industry and deliver a superior customer experience.


    Extensive engagement with customers

    We engage extensively with customers using individual and constituency meetings, in addition to the DSC Contract and Change Management committees.

    Customers’ feedback is then incorporated into the draft versions of the documents, which are then finalised at the end of the engagement process.


    Principles and approach stages

    At the beginning of the business planning process we share our principles and approach with customers for their input.

    The ‘Principles and Approach’ document outlines the strategic direction and focus for our next business plan.


    Business plan stages

    Once our ‘Principles and Approach’ document has been finalised, we produce a draft version of our proposed business plan.

    The draft version of the business plan is then shared with customers through a 2-way engagement process.

    Our business plan goes through three sets of iterations with customers, before the final plan is approved and published.

    Get involved in the business planning process

    We encourage all our customers to give feedback on our business plans. You can download the latest version of our business planning documents below and email us your feedback. Alternatively, you can contact your Customer Advocate for more information and support.

    Email feedback


    Business planning for 2023

    The publication of our Business Plan 2023 Principles and Approach marks the start of our process to engage customers on the strategic direction of Xoserve.

    Our extensive engagement process ensures our customers have a say in the investments we believe will deliver the greatest value from April 2023 to March 2024.

    Customer engagement timeline

    The timeline below shows the consultation periods for each of the documents we produce for the business planning process for 2022.

    Business Plan customer engagement timeline 2023

    2023 Business Plan documents

    Archive

    Below is an archive of business plan documents from previous years. 

    2022 Business Plan documents

     

    Business Plan 2022 - Final Version

    View document (updated January 2022)

     

    Business Plan 2022 - Final Draft

    View document (updated December 2021)

     

    Business Plan 2022 - Feedback and Responses on Second Draft

    View document (updated December 2021)

     

    Business Plan 2022 - Feedback and Responses on First Draft

    View document (updated November 2021)

     

    Business Plan 2022 - Second Draft

    View document (updated November 2021)

     

    Business Plan 2022 - First Draft

    View document (updated September 2021)

     

    Business Plan 2022 Principles and Approach - Feedback and Responses

    View document (updated September 2021)

     

    Business Plan 2022 Principles and Approach - Final Version

    View document (updated July 2021)

     

    Business Plan 2022 Principles and Approach - Draft

    View document (updated June 2021)

     

     

    Supplementary information

    Below are additional documents that have formed part of our 2022 Business Plan process. 

     

    CDSP Annual Charging Statement 2022/23

    View document (updated January 2022)

     

    Business Plan 2022 - Second Draft Response - Centrica

    View document (updated December 2021)

     

    Business Plan 2022 - Second Draft Response - BUUK

    View document (updated December 2021)

     

    Business Plan 2022 - First Draft Response - Centrica

    View document (updated November 2021)

     

    Business Plan 2022 - First Draft Response - E.ON

    View document (updated November 2021)

     

    Business Plan 2022 - First Draft Response - NGN

    View document (updated November 2021)

     

    Business Plan 2022 - First Draft Response - Scottish Power

    View document (updated November 2021)

     

    Business Plan 2022 - First Draft Response - SGN

    View document (updated November 2021)

     

    Ofgem Letter to Xoserve - April 2021

    View document (updated October 2021)

     

    Xoserve Reply to Ofgem - April 2021

    View document (updated October 2021)

     

    Business Plan 2022 Principles and Approach Response - Final - Centrica

    View document (updated November 2021)

     

    Business Plan 2022 Principles and Approach Response - Centrica

    View document (updated September 2021)

     

    Business Plan 2022 Principles and Approach Response - E.ON

    View document (updated September 2021)

     

    Business Plan 2022 Principles and Approach Response - NGN

    View document (updated September 2021)

     

    Business Plan 2022 Principles and Approach Response - BUUK

    View document (updated September 2021)

     

    Business Plan 2021 - Final Version

    View document (updated 29th January 2021)

     

    Business Plan 2021 - Final Draft

    View document (updated 4th December 2020)

     

    Business Plan 2021 - Draft Version 2 and Final Draft Differences

    View document (updated 4th December 2020)

     

    Business Plan 2021 - Draft Version 2 - Q&A

    View document (updated 4th December 2020)

     

    Business Plan 2021 - Draft Version 2 - Addendum

    View document (updated 18th November 2020)

     

    Business Plan 2021 - Draft Version 2

    View document (updated 30th October 2020)

     

    Business Plan 2021 - Draft Version 1 - Consultation Response

    View document (updated 30th October 2020)

     

    Business Plan 2021 - Draft Version 1

    View document (updated 11th September 2020)

     

    Business Plan 2021 - Principles and Approach - Final Version

    View document (updated 31st July 2020)

     

    Business Plan 2021 - Principles and Approach - Draft Version

    View document (updated 19th June 2020)

    Business Plan 2020 - Final Version

    View document (updated 31st January 2020)

     

    Business Plan 2020 - Final Draft

    View document (updated 6th December 2019)

     

    Business Plan 2020 - Draft Version 2 - Consultation Response

    View document (updated 20th November 2019)

     

    Business Plan 2020 - Draft Version 2

    View document (updated 28th October 2019)

     

    Business Plan 2020 - Draft Version 1 - Consultation Response

    View document (updated 18th October 2019)

     

    Business Plan 2020 - Draft Version 1

    View document (updated 11th September 2019)

     

    Business Plan 2020 - Principles and Approach - Final Version

    View document (updated 28th August 2019)

     

    Business Plan 2020 - Principles and Approach - Draft Version

    View document (updated 10th July 2019)

    Business Plan 2019 - Final Document

    View document (updated 1st March 2019)


    Business Plan 2019 - Updates to Draft Business Plan Consultation – Customer Feedback Report

    View document


    Business Plan 2019 - Consultation on Updates to Draft Business Plan

    View document


    Business Plan 2019 - Draft Business Plan Consultation - Customer Feedback Report

    View document


    Business Plan 2019 - Draft Business Plan Consultation Document

    View document


    Business Plan 2019 - Principles and Approach Consultation - Customer Feedback Report

    View document


    Business Plan 2019 - Principles and Approach

    View document

    2023 Business Plan - Second Draft

    We're sharing the second draft of our 2023 Business Plan.

    Download

    Our 2022 Business Plan

    Final version available below.

    Download