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How Xoserve is supporting the Energy Price Guarantee (EPG)
A to Z
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A to Z
About us
About Xoserve
Our role and customers
What we do, who we work with and how we're funded
Information for gas consumers
Advice for gas consumers and who to contact for help
Vision and strategy
Our vision for the future, strategic direction and objectives
Business plan
How we plan our budgets with customers, view our latest plan
Annual review
Get an update on our progress over the last financial year
Customer Support team
Information on our Customer Support team and their constituency sessions
Supplying services to Xoserve
Become an approved supplier, submitting invoices, our code of conduct
Leadership team
Stephanie Ward
Chief Executive Officer
Dave Turpin
Head of Customer, Industry & Regulatory Affairs
Emma Smith
Head of Customer Change
Eve Bradley
Company Secretary and Head of Cross Functional Governance
James Spicer
Head of Finance and Support Services
Chris Dwyer
Head of Contract Management & Procurement
Careers
Why join Xoserve
Enthusiasm, ideas, ambition? Explore a career with us
Vacancies
View our latest vacancies
Products & services
Market entry/exit
Join/exit the gas market
Apply to participate in the gas market and the process for exiting
Data services
UK Link System
Connecting complex industry systems and accessing secure documents
Contact Management Service (CMS)
An online business-to-business service for managing contacts
Gemini System
A suite of online applications for managing the transport of gas
Data Discovery Platform (DDP)
Data visualisations for actionable insight
Gas Enquiry Service (GES)
An online service for accessing details about supply meter points
Information Exchange (IX)
A secure means of exchanging files
SwitchStream
An online tool currently in development to make new switching easier
Gas APIs
API services available to a range of customers
Market participant data
Market Domain Data (MDD)
Understand the market participant process, download the MDD document
Energy Identification Codes (EIC)
Apply for your unique ID in the EU Internal Energy Market (IEM)
DSC support
Data Services Contracts (DSC)
DSC customer support
Update or make changes to your DSC contract, register or change your LSO
DSC extra services
Request specific or additional services under your DSC contract
Change
Gas change
How we manage change
How we facilitate industry change, funding, view ChMC Change Budget
Change forums
Information about change forums
Customer changes
Customer change register
View the progress of customer change proposals
Change packs
Consulting on customer and industry change
Submit a change proposal
The application process for submitting a customer Change Proposal
UK Link releases
View the previous and current changes we’re making to UK Link
Gemini changes overview
An overview of all the current Gemini changes
Investment change
Investment change
View the industry investment changes outlined in our business plans.
Key projects
Decarbonisation knowledge centre
How we're helping to facilitate the decarbonisation of gas
Retail Energy Code (REC) Change
Delivering faster switching for consumers under a new set of retail arrangements
Contact Management Service (CMS) rebuild
Rebuilding our CMS platform to provide a better user experience for our customers
Decarbonisation
Decarbonising gas
Decarbonisation knowledge centre
How we’re helping to facilitate the decarbonisation of gas
News & updates
News and updates
News
The latest industry news from Xoserve
Events calendar
Manage your diary with our annual events calendar
Live updates
View the latest notifications and status of industry issues
System outages
Our systems maintenance windows and outages
Issues Register
View the status of issues raised by customers
Learning hub
Training and e-learning
Introduction to gas
How the gas industry works
Training sessions
Book an interactive training session
E-learning materials
Learn in your own time with our online e-learning
Product e-learning
Gemini e-learning
Get the best from Gemini with this range of e-learning materials
DDP Shippers e-learning
Make the most of DDP with this e-learning for Shippers
DDP Networks e-learning
Make the most of DDP with this e-learning for Network Operators
Information Exchange (IX) e-learning
E-learning explaining how to set up and use IX
Help centre
Invoices
Invoice type, charges & VAT
Check your invoice with our charging statement documents
File types and formats
Get help with understanding the file formats in your invoice
Supporting information files
How we use level 1 and 2 files to validate your invoice
Energy Price Guarantee (EPG)
Information about how Xoserve is supporting the Energy Price Guarantee
Supply points & metering
Submitting Reads
How to submit reads, understand rejections and replacing a reading
Supply Point Administration (SPA)
Get help with SPA tasks for Shippers, Suppliers, IGTs and DNOs
Annual Quantity (AQ)
Find out your site’s AQ, how AQ is calculated, AQ correction process
M Number creation
How to create an M Number (MPRN) for a live supply point
Non-Standard Sites
Submission templates and response files for unique gas sites
Demand Attribution
Demand Estimation
Demand Estimation parameters and the timetable for producing them
NDM Nominations and Allocations
How we calculate NDM demand and the NDM Nomination Accuracy Report
Unidentified Gas (UIG)
How it’s calculated and shared out, National UIG charts
Support
Raise a support request
Have a process query or technical issue?
Check an existing support request
Find out the status of an existing support request
Shipper and Supplier relationships
Information and processes for Shippers and Suppliers, with regards to their commercial relationships
Contact
Address and directions
Our office address and directions
Make a complaint
Please get in touch so we can help resolve your issue
Home
Survey
Customer Feedback Survey
We are always working to drive improvements to our customer experience. Your feedback is important to us, so we’d love to hear what’s working and how we can do better.
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Xoserve systems and products
Xoserve services
Xoserve people and our customer services
Please select a topic
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UK Link
Gemini
DES (Data Enquiry Service)
CMS (Contact Management Service)
Gas API’s
SwitchStream
IX Information Exchange
DDP (Data Discovery Platform)
Xoserve services portal – www.xoserveservices.com
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Select a topic
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Customer onboarding
Supply point administration (SPA)
Meter reads
Review of gas metering arrangements (RGMA)
Invoicing
Annual quantity (AQ)
Non-standard sites
Change
Training
Consumer switching
Thanks, but it’s something else
Did we meet your expectations?
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Exceeded expectations
Met expectations
Somewhat met expectations
Did not meet expectations
Please let us know what we did well or what we could improve
Thank you
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