The change process
A step-by-step breakdown of our change process, detailing what you can expect at each stage.
Step one
Change Proposal raised
Customers can raise a Change Proposal through our website.
Step two
Problem statement/opportunity confirmed
We receive and review your Change Proposal.
Xoserve
Customer Change Team confirm problem statement/opportunity with customers
Xoserve
Customer
Proposer to confirm Problem Statement/Opportunity has been captured correctly
Customer
Step three
Change development
Early stage of change development to establish high level requirements.
Xoserve
Establish high level customer requirements
Xoserve
Customer
High level requirements are ratified with customers at Delivery Sub-Group (DSG) and confirmed
Customer
Xoserve
Hand over high level requirements to service provider to develop high level solution options
Xoserve
Step four
Solution development
High level requirements of a change are taken and used to develop solution options that meet those requirements.
Xoserve
Issue solution Change Pack for customer representations
Xoserve
Customer
Provide relevant representation response
Customer
Xoserve
Present outcome of solution Change Pack and associated costs to Change Management Committee for approval
Xoserve
Step five
Detailed design
Change goes into detailed design to develop the technical interpretation of a change solution.
Xoserve
Confirm to service provider the chosen solution option
Xoserve
Xoserve
Work with service provider to develop detailed design
Xoserve
Xoserve
Issue detailed design Change Pack for customer representations
Xoserve
Customer
Provide relevant representation response
Customer
Xoserve
Present outcome of detailed design Change Pack to Change Management Committee for Approval
Xoserve
Step six
Delivery
Change is ready for delivery into the appropriate release.
Step seven
Change implemented
UK Link Releases
Ad-hoc
8 September 2024
Major
Major
Learn more
27 June 2024