Training sessions
Discover the training sessions we offer our customers – and how to book them.
Why book a training session?
We run training sessions throughout the year for customers across all areas of the gas industry.
From induction days to expert forums, the sessions:
- build your knowledge about industry issues and processes
- help you get the most from our products and services
Our training days are hands-on and interactive.
With a dedicated tutor, you’ll quickly build your knowledge and experience.
Summary of training sessions
Here are some of the popular training events on our calendar:
Induction to gas
An introduction to the gas industry, stakeholders, processes and systems. Taking place every month, this training session is for new industry participants – and anyone who needs a refresher.
Invoicing discovery
An overview of invoicing principles and processes in Britain's gas market.
Expert days
In-depth Q&A sessions with industry experts, covering gas industry and market topics. Please contact the training team to find out about our next session.
Customer process day
The next Customer process day is on Tuesday 19 September 2023. It will cover the following CMS processes:
- Address Amendments (ADD)
- Dead to Live (DTL)
- Duplicates (DUP)
- Supplier Theft of Gas (SUT)
- Isolations (ISO)
- M Number creation (MNC)
