Introduction to gas
View videos and infographics that provide information about the gas industry and Xoserve’s role within it.
Learn about Xoserve and the gas industry
The gas industry can seem quite complex. To help you gain a better understanding of it, we’ve put together resources to help you.
These include videos and infographics that provide:
- an introduction to the gas industry
- an overview of Xoserve and its role within the industry
Simply browse through the list below to find videos and links to infographics covering these topics.
The history of gas
The gas network
Local Security Officers
Industry Stakeholders Infographic
Many parties are involved in supplying gas to supply points. Our new Stakeholder Infographic introduces you to each participant, and provides a helpful description of the role they play in the coordinated effort to deliver gas to the industry’s supply points.
PDF, Last Updated 30/01/2020, 481.9 KB
Supply Points Simplified Infographic
Gas is used differently across the country. A domestic consumer’s needs will be significantly different to that of a manufacturing business that uses gas in their processes. Our Supply Point Types infographic breaks down how we categorise and manage the various types of gas users, ensuring we can tailor our services and their meter reads to what best suits their level of usage.
PDF, Last Updated 12/06/2020, 472.6 KB
Gas Industry Processes Booklet
Many processes exist within the gas industry to ensure the right amount of gas gets to where it needs to be. Our Introductory Gas Industry Process booklet focusses on five key processes, all essential for operating the gas market: - Supply Point Administration - Asset updates (RGMA) - Entering a meter read - Invoicing - AQ consumption
PDF, Last Updated 8/07/2021, 397.4 KB
Our Business and Value Chain
This infographic informs you of who our customers are, and the services we provide.
PDF, Last Updated 3/03/2021, 208.9 KB
Xoserve Contact Services Sheet
Our Xoserve contact services infographic gives you a high level overview of two core services, the Contact Management Service (CMS) and Data Enquiry Service (DES).
PDF, Last Updated 2/03/2021, 192.0 KB
We hold monthly customer induction days throughout the year.
View our range of training and e-learning materials.
For enquiries about our training or e-learning, please email us.