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XRN 4626
Provision of an alternative Consumer Enquiry Service (Mnumber) - PHASE TWO Non-Web Portal Implementation
|
Last Updated
|
17 Jan 2019 |
Status
|
Implemented
|
|
Release Type
|
Ad-hoc |
Implementation Date
|
01
Jul
2019
|
| Proposer | Xoserve | Impacted DSC service area |
N/A Not applicable |
| Customer Change Team Leader | uklink@xoserve.com |
Summary
Currently, Xoserve operates a telephone service which consumers call to find out the MPRN and Gas Supplier for their property, or a property which they’re moving into. This CR is to assess options and provide an alternative service for Mnumber and GT ID which can be expanded to Electricity MPAN in the future. Benefits of an alternative service will result in reduced running costs for our customers and an improved experience for consumers who use the service. Changing the service will require significant stakeholder engagement with Networks, iGT’s and Shippers.
Impacted Customer Types
- Consumer
Documents
| Document title | Last updated | Type |
|---|---|---|
| CCR for XRN4626.3 - MNumber Portal Enhancements | 14/Aug/2019 | |
| XRN 4626.2 | 17/Jan/2019 |
Timeline
Contact the Change Team
Need to get in touch with a member of the Change Team?
You can email us at: uklink@xoserve.com and we'll get back on the same day between the hours of 9:00am to 4:30pm.