Credit Risk & Neutrality
An overview of the role of Credit Risk & Neutrality, with links to further guidance for customers.
The role of Credit Risk & Neutrality
The Credit Risk & Neutrality team ensures that both CDSP customers and UNC Shippers (for Energy) are protected from financial loss arising from commercial debt.
The team’s key responsibilities include:
- ensuring compliance with the Credit Rules and Policy
- reporting performance quarterly to the Credit Committees
- monitoring and managing security indebtedness
- Energy and CDSP cash collection
- payment of energy credits
- provision of energy accounting and financial reporting to National Gas Transmission
- recovery of debt
- ensuring National Gas remain ‘cash neutral’ in the energy balancing process
Detailed customer guidance
The following pages contain more detailed information on four key elements of Credit Risk & Neutrality.
Guidance for shippers on charges related to system imbalances and how these appear on invoices.
Guidance for shippers on how indebtedness is monitored and when cash calls are issued.
When energy invoices must be paid, the escalation process for late payments, and where to go to get support.
When CDSP invoices must be paid, the escalation process for late payments, and where to go to get support.
Who to contact for further support
Email us with your query at one of the following addresses, and a member of the team will get back to you as soon as possible.
CDSP Credit Risk: box.xoserve.crm_xoserve@xoserve.com
Energy Credit Risk: xoserve.crm@xoserve.com
Energy Security: box.xoserve.crm_securities@xoserve.com
Neutrality: xoserve.neutrality@xoserve.com
Related links
Credit Risk e-learning
Learn more about Credit Risk and Neutrality using our online e-learning course.