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XRN 5147
Optimising the Must Read process for IGT Customers

Last Updated
15 Apr 2020
Status
Withdrawn
Release Type
Ad-hoc
Implementation Date
TBC
Proposer BUUK Impacted DSC service area

Service Area 22

Specific Services

Customer Change Team Leader uklink@xoserve.com

Summary

Changes to the generation logic of current Must Read reports to IGT customers. Also, a monthly reconciliation is required to account for all contacts raised.

Assessment is needed to understand whether any changes to the Must Read process are also required – this is to ensure any sites that have subsequently had a successful meter read from the registered Shipper are no longer flagged as being outstanding within the Must Read process for the relevant IGT.

Impacted Customer Types

  • IGT

Documents

Document title Last updated Type
XRN5147 - CP 15/Apr/2020 PDF

Timeline

Initial Review
Capture
Solution Consultation
Awaiting Delivery
In Delivery
Implemented

Contact the Change Team

Need to get in touch with a member of the Change Team?

You can email us at: uklink@xoserve.com and we'll get back on the same day between the hours of 9:00am to 4:30pm.