Image of back arrow Back to filtered results

XRN 5036
Updates to must read process

Last Updated
03 Jul 2020
Release Type
Implementation Date
04 Jul 2020
Proposer Cadent Gas Impacted DSC service area

Service Area 2 (Previous Dec 18 – Mar 21)

Provide Query Management

Customer Change Team Leader


Following the implementation of Modification 0692 – Automatic updates to the Meter Read Frequency, there will be an increase in the volume of must read Contacts generated including where a site has a Smart Meter or Advanced metering equipment in situ. These sites should have remote reading capability and therefore should not rely on the must read process. To ensure that the must read process is fit for purpose, the criteria should be updated to generate must read Contacts for required sites only.

This Change is in scope of Minor Release Drop 7

Impacted Customer Types

  • DNO


Document title Last updated Type
XRN5036 - Updates to must read process 11/Jun/2020 PDF


Initial Review
Solution Consultation
Awaiting Delivery
In Delivery

Contact the Change Team

Need to get in touch with a member of the Change Team?

You can email us at: and we'll get back on the same day between the hours of 9:00am to 4:30pm.