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XRN 4850
Notification of Customer Contact Details to Transporters
|
Last Updated
|
15 May 2020 |
Status
|
Implemented
|
|
Release Type
|
Major |
Implementation Date
|
27
Jun
2020
|
| Proposer | Wales & West Utilities | Impacted DSC service area |
Service Area 16 Provision of Supply Point Information Services and Other Services Required to be Provided Under Condition of the GT Licence |
| Customer Change Team Leader | uklink@xoserve.com |
Summary
This Change is in scope of June 2020 Release.
This change has two elements and ultimately aims to improve communications with end consumers during planned and unplanned gas supply disruptions.
The first element involves the implementation of a process by which customer contact details will be provided to the CDSP by Suppliers. The process will be developed by a SPAA working group set up to progress SPAA SCP 443 – Notification of customer contact telephone numbers to Transporters.
The process of getting the customer contact details could involve Shippers and be via the IX within a UK Link file format(s). Please note, other solutions are also possible.
The second element of the change involves the provision of a web portal to allow GDNs and IGTs to send messages to selected customers.
Impacted Customer Types
- IGT
- Shipper
- DNO
Documents
| Document title | Last updated | Type |
|---|---|---|
| XRN4850 CP | 15/May/2020 | |
| XRN4850 - HLSO | 12/Jul/2019 |
Timeline
Contact the Change Team
Need to get in touch with a member of the Change Team?
You can email us at: uklink@xoserve.com and we'll get back on the same day between the hours of 9:00am to 4:30pm.