CMS - Increase Information Provided in QCL Response File
|14 Jan 2019||
08 Nov 2019
|Proposer||BU-UK||Impacted DSC service area||
Service Area 2 (Previous Dec 18 – Mar 21)
Provide Query Management
|Customer Change Team Leaderfirstname.lastname@example.org|
This change proposes to resolve issues customers have identified with availability of data being provided in response to contacts that are raised via the Contact Management Service (CMS).
At DSC Change Management Committee two Shipper responses were in favour of a system change as a solution; two IGT responses were in favour of additional support and training as a solution. It was decided that it was down to the proposer to decide whether the change should be withdrawn, and a new Change Proposal to be raised.
Impacted Customer Types
|Document title||Last updated||Type|
Contact the Change Team
Need to get in touch with a member of the Change Team?
You can email us at: email@example.com and we'll get back on the same day between the hours of 9:00am to 4:30pm.