|14 Jan 2019
08 Nov 2019
|Impacted DSC service area
Service Area 2 (Previous Dec 18 – Mar 21)
Provide Query Management
|Customer Change Team Leader
This change proposes to resolve issues customers have identified with availability of data being provided in response to contacts that are raised via the Contact Management Service (CMS).
At DSC Change Management Committee two Shipper responses were in favour of a system change as a solution; two IGT responses were in favour of additional support and training as a solution. It was decided that it was down to the proposer to decide whether the change should be withdrawn, and a new Change Proposal to be raised.
Impacted Customer Types