12 February 2023
Through Xoserve.com, you can view and provide feedback on all the industry changes that we manage.
These changes often require detailed levels of feedback and benefit from a collaborated response with your colleagues.
Respond with greater flexibility
We want to ensure you have the time and flexibility to continue to provide valuable responses, which is why we’re introducing:
‘Save for later’Use our new ‘save for later’ option to complete your responses at another time.
Collaborate with your colleaguesUsing our new ‘save for later’ option, you can also work with your colleagues on responses through a unique URL.
Response summaryAfter you’ve submitted your response, we’ll send you a summary of the feedback you’ve provided.
Share your thoughts on our February Change Pack
View and respond to the changes we’re consulting on this month in our February Change Pack.
Get in touch
We’ll share information on more enhancements we’re introducing to the website over the coming months.
Please email our Customer Change Team for more information on any of these activities.
Previous enhancements: The change process explained
We know the Data Services Contract (DSC) change process is complex and can be difficult for our customers to navigate.
This is why we recently introduced a breakdown of each stage of the process.
Suitable for new customers, or existing customers who may need a refresher, our breakdown includes:
- a breakdown of the end-to-end process
- details of how the process impacts customer types
- clarity on which organisation is responsible at each stage of the process
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