We’ve moved the UK Link Portal to the cloud
8 August 2022
We've now entered the project's second phase
This article covers the first phase of the project, which concluded in July 2022.
To find out the latest updates on these activities, please read our latest news article.
We have updated our FAQs document and created some short videos to help any users when logging into the Portal.
Updated FAQs and phase two technical documentation
Logging into the Portal for the first time
Watch this short video on how to access the Portal for the first time.
You can also download the accompanying 'how to' guide below.
Changing your Portal password
Watch this short video on how to change your Portal password.
You can also download the accompanying 'how to' guide below.
Chrome - clearing your cache and using Incognito mode
A short video on clearing your cache and using Incognito mode in the Google Chrome browser.
Download the accompanying 'how to' guide below.
Edge - clearing your cache and using InPrivate mode
A short video on clearing your cache and using InPrivate mode in the Microsoft Edge browser.
Download the accompanying 'how to' guide below.
UK Link connects the complex information, technology and communications systems that underpin Britain’s gas market. The Xoserve Services Portal, used to access UK Link, was previously hosted on technology that was nearing ‘end of life’. We’ve migrated to a more flexible, optimised and sustainable platform to ensure continued service to the UK gas sector.
By migrating the Xoserve Services Portal to the cloud, we’re delivering:
- an improved user experience – we’re introducing new single sign-on functionality, available for both the new Gas Enquiry Service (GES) and the access to UK Link
- increased system workload volumes – we’ll be able to manage more volumes of system workloads, applying an improved ‘look and feel’ to current functionality
- enhanced security and compliance requirements – we’re continuing to ensure the Xoserve Services Portal remains secure
Check your browser compatibility
Click the link below to see if your current browser supports the new portal. If the message shows as ‘not supported’ please follow the link on the page for information on supported browsers and settings. You may need to speak to your IT department to upgrade your browser.
Complete our training module and read our supporting information
Our guidance materials walk you through the changes you'll experience as the Xoserve Services Portal moves to the cloud. There are key user experiences to note, including:
- Data Enquiry Service (DES) users, transitioning to Gas Enquiry Service (GES) on 18 July 2022
- existing UK Link users, who don't access DES
- Portal users who currently access both DES and UK Link services
- user access guidance scenarios:
- user access for UK Link - for Local Security Officer (LSOs)
- user access for GES - for Master Administration Users (MAUs)
We recently hosted two Q&A sessions focussed on the launch of the CSS and GES.
Below you'll find the slide deck that we shared during the two sessions, along with an updated list of FAQs.
Reset your password
One week before the go-live date, you should have received a system-generated email containing your new username (your email address), and a temporary password for your first login. Log in using these credentials and you will be prompted to reset your password.
Get in touch
If you have process queries or technical issues while using the Xoserve Services Portal, please raise a support request.
If you have any questions about the information in this article please email CustomerExperience@xoserve.com.
More on the UK Link Investment Roadmap
You can find more information on this investment theme, along with the benefits these activities will deliver, in our 2022 Business Plan.
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