Supplying services to Xoserve
Find out how to become a supplier to Xoserve. Learn about the processes we use, including purchase orders and invoicing.
How to become an approved supplier
To become an approved supplier to Xoserve, you’ll need to pass our due-diligence checks and complete a supplier application form.
Please get in touch with your Xoserve contact or our Purchase to Pay (P2P) team to request a form.
Responding to an FTS tender
If you want to respond to a specific tender that you found in the Government’s Find a Tender Service (FTS) portal, please contact our Procurement team directly by emailing xoserve.commercial@xoserve.com or using the FTS enquiries button below.
Please quote the tender reference number in your email.
Purchase orders
We operate a “no purchase order, no payment” system.
If you’ve been asked to provide any goods and services to Xoserve but haven’t received a supplier application form or a purchase order (PO) number, please get in touch. You can contact our P2P team or speak to your Xoserve contact.
Submitting invoices and payment terms
All invoices should be sent directly to our invoicing team.
Unless otherwise agreed, we operate 42-day payment terms from the receipt of an invoice.
Our Supplier Code of Conduct
We expect our suppliers to conduct their business in line with our core values of respect, commitment and teamwork.
We also expect them to adhere to our Supplier Code of Conduct. We send this document to new suppliers before they start working with us and to existing suppliers each year.
Who to contact
Email our Procure to Pay (P2P) team for help with queries on invoices, purchase orders, working with us or to request a supplier application form.
Email our Procurement team for public procurement/FTS enquiries. Please quote the tender reference number in your email.
FTS enquiries
Email our Procurement team for public procurement/FTS enquiries.
Please quote the tender reference number in your email.