25 September 2023

Read the review of Xoserve’s performance in 2022/23.

Each year, Xoserve provides customers with a comprehensive update on our performance and activities

We achieved a great deal in 2022/23, which was a tumultuous period for the gas industry and wider society. We successfully delivered key industry programmes such as Central Switching Service Consequential (CSSC) and UK Link move to cloud.

We are proud to have been able to support our customers and consumers in the part we played in facilitation of the Energy Price Guarantee scheme and its business equivalent.

At the same time our performance, measured through our Key Performance Metrics and Indicators, remained as strong as ever. This was backed up by our best ever results in the independent Institute of Customer Service (ICS) survey.

If you’d like to discuss any aspect of our Annual Review 2021/22, please email Customerexperience@xoserve.com.

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