6 March 2023
The below changes were successfully implemented on Saturday 11 March
Your query reference number prefix will change from “ENQ” to “QRY”
Currently query reference numbers begin with “ENQ” (eg ENQ-0001). This reference number appears on the confirmation screen after you raise a query and in the subject of email updates.
From Saturday 11 March, query reference numbers will begin with “QRY” (eg QRY-0001).
Any open tickets that were raised before this update will remain under the old “ENQ” prefix until the query is closed.
You’ll receive query emails from email@example.com
The email address we use for queries will change from firstname.lastname@example.org to email@example.com.
This is the same email account that we use for any technical issues you raise with us.
If your query is open and was raised before this update, we’ll still use firstname.lastname@example.org to contact you.
Any open tickets that were raised beforehand won’t be affected
This update won’t impact open tickets that were raised before Saturday 11 March. We’ll continue to use the old “ENQ” prefix number and email address until your query is closed.
We’ll carry out these changes during the Xoserve Service Desk maintenance window (9am – 12am)
During this time, you won’t be able to raise a support request through Xoserve.com.
If you need to report a technical issue or query during this time, please email our Service Desk directly.
Get in touch
If you have any questions about this update, please email us at email@example.com.
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