Xoserve Leadership Team

Naomi Anderson is a seasoned senior leader with over 18 years of experience in the energy sector, with a strong focus on the domestic retail market. Her career spans a wide range of commercial and operational roles, including negotiating IT SaaS contracts, managing mergers and acquisitions, managing data projects and operational processes.

Naomi has also played a pivotal role in code governance and project management. She led the SPAA Team in supporting the market design of the Central Switching Service in preparation for REC go-live, contributed to the early development of a TPI Code of Practice, and conducted audits of Third Party Intermediaries. Her passion for performance assurance is evident in her foundational study into gas performance assurance risks and her recent representation of the supply community on the BSC Performance Assurance Board (PAB).

In her current role as Head of Industry Projects at Xoserve, Naomi is driving the expansion of gas data usage to support the sector’s digital transformation towards Net Zero. She leads the Decarbonisation Team, which is actively involved in cross-sector hydrogen and biomethane blending initiatives. Having first worked on Code Reform at ElectraLink a decade ago, Naomi remains a strong advocate for modernising industry governance. She believes in streamlining change processes to reduce administrative burdens and foster innovation within the sector.

Eve started her career with BG plc as a graduate in 1999 as a Business Analyst, providing forecasting and analysis services for the company. 

After completing her CIMA accounting qualification, Eve moved into finance when Xoserve was formed in 2005. She established and led the risk and audit team and evolved it to include delivery of a wide range of assurance activities, including internal and external audit, ISO audit, risk management and resilience. In addition sitting on a number of governance bodies across the organisation.

Eve also held the role of Company Secretary from 2016-18 which included the period of transition to deliver the blueprint for the future funding and governance of the company’s central data services following delivery of the Funding, Governance and Ownership (FGO) programme.

In 2020, Eve was part of the project team that developed the potential for business separation, leading on the establishment and sale of Correla and remained in Xoserve to take forward the Company Secretary and governance role.

As Xoserve’s Company Secretary, Eve is responsible for making sure the company maintains the highest standards of corporate governance and ensuring there is ongoing effective interaction between the CEO, Senior Leadership Committee and the Board. This includes defining and implementing governance arrangements in line with Xoserve Articles, Board requirements and other contractual, regulatory and compliance requirements.

Steve is a Board-level executive with 25 years’ experience of leading technology based organisations, principally in the defence and security sector, where he was responsible for the formulation and delivery of a broad range of advanced technology programmes in digital and advanced sensor applications.

He is always excited by new challenges and opportunities. In recent years he has had lead Board-level responsibility for the building of one the UK’s first Net Zero hospitals, delivered on time and to budget, and most recently was thrilled to be appointed as CEO of Xoserve, leading the company as it formulates its strategy to support energy market developments including decarbonisation.

A technologist himself, he holds several patents in areas as diverse as power electronics and cyber security, and is always looking for how new technologies can be harnessed to deliver business and societal benefits in the broadest sense.

Nathaniel is an experienced commercial leader with over 15 years’ experience delivering major commercial, procurement and financial strategies across the UK public and private sectors. A qualified CIMA member, he specialises in business case development and has led some of the UK’s most complex and high-value commercial programmes.

Most recently, as Commercial Programme Director at Smart DCC, Nathaniel led the commercial strategy for large-scale initiatives supporting the UK’s smart metering network, negotiating high-value contracts, delivering significant savings and reshaping supplier frameworks to drive innovation and efficiency. Previously, as Director of Commercial and Procurement at the National Employment Savings Trust (NEST), he oversaw commercial strategy for the large-scale re-procurement of pension administration services, and held senior roles at the Department for International Trade, leading major negotiations, income-generation strategies and export support for UK education providers.

Nathaniel began his career in government finance at the Department for Business, Innovation and Skills, advising on multi-billion-pound budgets and major projects including the Green Investment Bank, after joining the Cabinet Office Fast Stream Programme and supporting Cabinet-level decision-making. Alongside his professional career, he has served as a Non-Executive Director at Emmaus Lambeth and as Chair of the Brook and Hinxhill Village Hall, supporting local community initiatives.

Sharon is an experienced HR leader with a strong track record in employee relations, change management, and organisational design. She has over 20 years of experience across sectors including utilities, technology, farming and environmental services, with 14 of those years in various HR leadership roles. Sharon is known for her pragmatic, people-focused approach, driving continuous improvement and aligning HR strategy with business goals to deliver measurable impact.

Since joining Xoserve in 2018, Sharon has played a pivotal role in several initiatives, including being the People lead for Project Mercury, which included TUPE and Pension consultations, as well as designing the original Xoserve structure post-separation. With our resourcing requirements continuing to evolve, particularly in 2024 when the Project Trident Team was formed, Sharon’s leadership with all resourcing activity has ensured we have the skills and capabilities across Xoserve to continue to deliver on our strategic objectives. Sharon also led the successful implementation of a new HR and payroll system in 2024 and continues to explore opportunities to enhance employee engagement levels across Xoserve.

Jade Lester is an award-winning senior leader in Strategic Communications and Marketing, known for transforming brands, engaging consumers, and delivering sustainable growth with a positive social impact.

With over two decades of experience in the energy, utilities, professional, and financial services sectors, Jade has a reputation as an empowering leader, trusted advisor, and strategic business partner.

Jade joined the utilities sector in 2016 as Head of Communications and Policy at Energy & Utility Skills where she launched the first Energy & Utility Skills Strategy. Jade later moved into the gas industry, working for Cadent as Interim Head of Marketing where she was heavily involved in developing the RIIO-2 Business Plan. In 2020 Jade secured a permanent role as Head of Stakeholder Engagement, before becoming Cadent’s Head of Social Impact.

Jade joined Xoserve in April 2025 and is passionate about developing strong brands, promoting diverse and inclusive cultures, driving innovation and improving performance. 

James is an experienced, dynamic Chartered Accountant who has successfully made the transition from practice into industry, having trained at top-10 audit firms, qualifying in 2011. Whilst in practice, James managed audits of SME businesses across diverse sectors including manufacturing, SaaS, retail and not-for-profit.

Prior to joining Xoserve in 2018, James was Divisional Reporting Manager for poultry at 2 Sisters Food Group, one of the UK’s largest privately owned conglomerates and supplier of approximately one third of all poultry products consumed daily in the UK. Whilst at 2 Sisters, James drove improvements to monthly P&L and Balance Sheet reporting across 20 consolidated operational sites, improvement of internal controls to mitigate risks of fraud and error and finance ERP change and implementation.

Since starting at Xoserve, James has played a key role in a number of initiatives, including: the separation of the finance ERP from National Grid, Project Mercury sell-side negotiations and the Government’s industry support schemes for domestic and industrial/ commercial consumers.

Andy joined Xoserve as Head of Architecture in July 2024, bringing 26 years of technical experience gained within a multitude of industries. Since his tenure started, he has been responsible for the design and implementation of an architectural framework to support Xoserve’s role as CDSP, while simultaneously supporting the Trident project and building an Enterprise Architecture capability.

His long technical career began at Electronic Data Systems (EDS) on what later became the HMRC (Aspire) account under Capgemini. Over his 10 years, he progressed from Modern Apprentice to Microsoft Development Lead, shaping and standardising the solution components being created for both Capgemini and HMRC, adopting the latest and best practices along the way such as Microservice architecture and reusable components.

Post Capgemini, Andy undertook multiple technical and architectural roles for several well-known brands such as Muller Dairy, Greene King and Travelex. He has worked on global programmes of work in various architectural capacities for several FTSE 100 organisations such easyJet, JLR and Compass Group. Shortly before joining Xoserve, Andy was Enterprise Data Architect at ABP, a UK CNI business managing 21 ports around the UK.

Clive is Xoserve’s Director of Strategy and Development accountable for engaging with stakeholders to define Xoserve’s strategic direction and ensure that this is clearly communicated, including in the annual business plan.

Clive’s association with Xoserve pre-dates its formation and was a member of its original Executive team with responsibility for operations and change between 2004 and 2007. He rejoined Xoserve in 2017 as interim Chief Customer Officer before assuming the role of Chief Commercial Officer in 2018 through to the creation and sale of Correla in 2021. Clive rejoined Xoserve in 2023 to work with the management team to further develop its strategy.

In the intervening periods Clive has held senior customer management roles in National Grid and Southern Water and has undertaken multiple interim assignments across the utility sector.

Nick joined Xoserve in July 2024 to lead the Trident Project for the modernisation of UK Link. He brings an extensive track record of cross sector experience of transformation and programme delivery, with the last 20 years being with major Energy operators in the UK and Europe.

A key focus of Nick’s experience has been in leadership roles for the re-platforming of critical business platforms with different technologies for B2C and B2B through the full lifecycle of delivery, from inception through to run and evolve. His early project experience was gained in the Consumer-Packaged Goods sector for a leading UK Plc and was further developed through several years in senior roles with two global consultancy organisations delivering international projects, followed by multiple senior interim roles across utility businesses.

Nick’s most recent experience prior to Xoserve was in senior delivery leadership roles for transformation programmes with SSE Business Energy, E.ON and npower. In his earlier career Nick qualified as an accountant.

James began his career in the gas industry at a large domestic and I&C Shipper, holding various managerial and leadership roles in operational, change, settlement and industry codes departments. During this period, James had frequent interactions with Xoserve, as a customer, as an elected member of the Data Services Contract Change Management Committee, and via engagements around the development of industry code.

Joining Xoserve in 2019, James has held roles managing customer change by working with Customers in the development of DSC change and initiating a Change Assurance Framework. More recently, he became responsible for the development of the CDSP Annual Business Plan, engaging with Customers in the production of BP24 and BP25.

James now heads the newly formed Customer Engagement Team (CET), which launched in 2025. CET is accountable for all Customer engagement activities, including both those that are outsourced and those delivered directly by Xoserve.

Emma joined the gas industry in 1993, initially working on the Siteworks Team within Transco, soon moving to join the Shipper partnership team.

Emma spent a number of years on the Credit & Risk Team before moving on to manage the Supply Point Administration operational & queries team. Next stop in her career was customer change team, as today, working with Customers to develop out changes through to working with the project teams to deliver.

In 2011, Emma joined project nexus as the SPA subject matter expert and remained working as part of the team until implementation in 2017. Working with our Customers to create the Business Requirements Documentation to support the programme, and working with lawyers to re-write the business rules in the UNC.

Post Nexus implementation, Emma moved back to lead the Customer Change Team, under the new DSC governance arrangements as the DSC CDSP change representative. Still working in change space today developing and assuring change delivery, she also manages the assurances activities of the services the CDSP delivers.

James joined Xoserve in June 2021, bringing extensive global experience across commercial, regulated and not-for-profit organisations. His background spans finance as well as IT, legal, HR and programme management, giving him a broad, strategic perspective.

James began his career in the gas industry at Calor Gas, where he held a number of finance and project management roles and worked closely with Xoserve as a customer. He later moved to Spain as Finance Director of Calor’s sister company, Primagas, leading finance, IT and operational teams. Returning to the UK, he led the acquisition of a liquefied natural gas engineering and gas distribution business, taking responsibility for both financial and operational management.

In 2015, James joined Severn Trent, delivering cost transformation programmes and leading the integration of Dee Valley Water to create the new water company, Hafren Dyfrdwy. He subsequently headed Severn Trent’s Finance Transformation Team, developing a people, process and technology strategy.

Since joining Xoserve, James has led Finance alongside Information Security, HR, Internal Audit, IT, Credit & Neutrality, and more recently Commercial and Legal, and co-led the successful delivery of the Energy Price Guarantee Scheme on behalf of the industry.

Dave joined the gas industry in 1997, starting in the metering department of Transco during the final stages of domestic competition rollout.

Over the years, Dave managed a variety of operational process teams that now form part of Xoserve’s CDSP services, including Supply Point Administration and Transportation Invoicing. He later moved into project management, focusing on delivering functional changes to the original UK Link systems.

Since transferring to Xoserve at its inception in 2005, Dave has contributed to almost every aspect of CDSP service delivery. He played a pivotal role in designing and implementing the Data Services Contract (DSC) through the 2017 Funding, Governance and Ownership (FGO) review, leading work on contract and change management procedures. During this period and throughout Project Nexus, he also led the Stakeholder Engagement Team, embedding a strong culture of customer-centricity across the organisation.

As Executive Director of Programmes and Service Delivery, Dave continues to lead large-scale delivery and transformation initiatives and is well known to customers for his work on the annual Business Plan process.