Customer Support team
Meet our Customer Support team and find out what they do.
Our Customer Support team
Our Customer Support team is here to help if you have any questions about Xoserve or our services.
We assign a key contact to each of our customers' organisations
Whilst you'll hear from this person more frequently, you can always contact the rest of the team for support.
If you’re not sure who your key contact is, please let us know by emailing customerexperience@xoserve.com.
Email the team
You can contact the Customer Support team by emailing customerexperience@xoserve.com, your key contact will respond as soon as possible. If they’re unavailable, another member of the team will take care of you.
Constituency meetings
We hold regular meetings catered to our specific customer segments. We discuss topics tailored to that segment, enabling collaboration amongst your peers.
Our customer segments are roughly aligned to Uniform Network Code (UNC) groups:
- Large Shippers
- Industrial and Commercial (I&C) Shippers
- Other Shippers
- Distribution Networks (DNs)
- Independent Gas Transporters (IGTs)
- Gas Transmission
You can find the schedule for all our constituency meetings in our events calendar. If you’d like more information, please get in touch.
Related links
- Our role and customers
- Information for gas consumers
- Vision and strategy
- Steve Brittan - Chief Executive Officer