Live updates

Background

Yesterday we experienced intermittent connection issues within Gemini. This resulted in customers being unable to access both Gemini Exit and Entry services.

Progress and next steps

Our technical teams have successfully restored service and therefore customers should be able to log in and use the service as normal.

Work to identify the root cause is currently in progress. Our support teams will continue to monitor the service closely throughout the rest of the day.

Get in touch

If you have any questions or would like to discuss this issue further, please contact the Issue Management Team

Investigations find some meter points are showing historic discrepancies.

Updated: Thursday 28 March 2024 - 4:15pm

Background

Following the DCC P1 incident in July 2023, there was a requirement for Xoserve to update GES and the APIs. We released an update to GES on 4 November 2023, to fix some of the requirements identified.

Since that deployment we have been investigating some tickets that have been raised, which reported a number of Supply Meter Points NOT impacted by the P1 issue having misaligned dates incorrectly highlighted in the portal.

Initial investigations have found that a population of meter points are affected which are showing historic discrepancies. The examples that we have looked at have a discrepancy showing the UNC Confirmation Effective Date in 2010 and a CSS Effective Date in 2014, where the UNC Confirmation Effective Date is correct at 2010. This discrepancy existed prior to the fix, but this has been highlighted following the P1 fix to highlight the mismatch in dates by the conditional formatting defined in Requirement 4 and 5.

We have concluded our investigations and have identified the fix needed. Further information on this next phase will follow shortly.

You can read or download further information on the changes made so far following the DCC P1 incident below.

GES changes following the DCC P1

There are currently issues with UIG allocation for the following:

Updated: Thursday 18 April 11:00 

Background

LDZ = SC; GAS DAY = 16/04/2024; STATUS = Under Investigation

Any UIG allocation issues identified within D+5 closeout will be communicated here.

Historical issues relating to UIG Allocation are recorded in the UIG Allocation Issues Tracker on the UIG webpage