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Complaint details

Please describe your issue and provide us with information on when this happened and how you have been affected so that we can accurately understand your complaint and investigate how we can put things right for you.

What's this?
Your gas meter point reference number (MPRN) is usually a 10-digit reference number found at the top or bottom of the bill. The number doesn�t contain any letters and it should also be stamped on the actual gas meter itself.
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Your complaint message has been successfully received.

Complaint reference number:

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What happens next?

  • Xoserve will aim to resolve your complaint within a few days.
  • More complex complaints that require input from multiple industry parties may take longer to investigate and resolve.
  • Xoserve will get back to you with a verbal or written response within five working days, either to let you know we've fixed the problem or that we are investigating further.
  • You'll be given the name and contact details of the person who is managing your complaint

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