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XRN 5343
CMS Rebuild

Last Updated
15 Aug 2022
Release Type
Implementation Date
Proposer Xoserve Impacted DSC service area


Not applicable

Customer Change Team Leader


This CP has been withdrawn and all information transferred to XRN5556


The Contact Management System (CMS) is a dated tool at the end of support, the processes managed within are a source of frustration for customers. There is a desire to rebuild the system and processes rather than replace.

This will be a large scale change project that impacts all customers.  The scale of opportunity is not yet fully known but the rebuild is targeted to improve quality, delivery and customer effort. The Project Team have commenced Capture under the Change Request XRN5234, this included numerous requirement gathering sessions with customers to understand their requirements and view points.

This page has been created as a parent page for XRN's delivered via CMS or Detailed Design Change Packs for CMS that use the DSC Change Pack mechanism.

Impacted Customer Types

  • GT
  • IGT
  • NGT
  • Shipper
  • DNO


Document title Comment Last updated CHMC outcome
Change Proposal Approved 07/04/2021 No approval needed
Initial Review N/A N/A N/A
High Level Solution Options N/A N/A N/A
Solution Review N/A N/A N/A

Detailed Design CMS

Detailed Design XRN5236





Approved at ChMC 10/08/2022

Approved at ChMC 10/08/2022

Evaluation Quotation Reports (EQR) N/A N/A N/A
Business Evaluation Reports (BER) N/A N/A N/A
Change Completion Reports (CCR) N/A N/A N/A

Related Information


Initial Review
Change Proposal Raised 29/03/21
Status No approval needed
In Capture 07/04/21
Status Went to ChMC for information only
Solution Consultation
Expected: 00/00/00
Status Stage not required
Awaiting Delivery
Expected: 00/00/00
Status Stage not required
In Delivery
Detailed Design Change pack issued 18/07/2022 10/08/22
Status Detailed Design Change Pack Approved at ChMC 10/08/2022
Expected: 00/00/00
Status Awaiting

Contact the Change Team

Need to get in touch with a member of the Change Team?

You can email us at: and we'll get back on the same day between the hours of 9:00am to 4:30pm.