The M number, or meter number, creation process is not for new connections.
M Numbers - New Connections
Where any new connection has been made and the MPRN is known from the tag on the service, the Utility Infrastructure Provider (UIP) should raise a Found Meter (FOM) Contact via the Contact Management System (CMS).
The M number (or meter number) creation process is not for new connections.
M Number Creation Process
Please follow the M Number User Guide for Shippers when submitting M Number Creation contacts.
The guide contains extensive information on:
- the creation process
- relevant files
- rejections
The guide also has handy hints and tips.
If you require further information please contact Customer Data Services:
- By email to xoserve.mprncreation@xoserve.com
- By phone on 0121 713 4903
M Number Creation Request
Shippers should only request an MPRN to be created for a Live Supply Meter Point (SMP) where there is no live record in the UK Link system. The SMP may or may not have a Meter Asset attached.
To create an M Number for a live supply point, please complete the Shipper M Number Creation Excel template.
M Numbers
The Meter Number or M Number is a common term/abbreviation for Meter Point Reference Number (MPRN) within the gas industry. It is the six to 10 digit number which appears on every gas bill in Britain.
If you are a domestic consumer and need to know your M number, you can:
- Use Find My Supplier
- Call 0870 608 1524 (calls cost 7p per minute plus the charges of your phone provider)
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